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Frequently Asked Questions

Shipping & Order Related Questions

Q.  How long does it take for my order to ship after placing the order?
A.
  Once your method of payment has been approved, we ship by either United States Postal Service (USPS) Priority Mail, USPS First Class, or USPS Parcel Post. You, the customer can choose which method of shipping you prefer.

Q. Will I get my order quicker if I order online, rather than by mail?
A.
Yes, online orders are usually shipped in 1-3 business days. Orders paid by personal check will be shipped after the check has been cleared.(Usually 5-7 working days)

Q.  How much is shipping?
A.
Shipping cost is determined by shipping calculator. Cost is determined by method of delivery chosen, location of delivery address, and weight of products.

Q.
What is your return policy?
A.
We will accept returns within 30 days of purchase for a refund of the purchase price. Products MUST be unused to receive full refund of purchase price. Shipping and handling charges are not refundable. Refunds will be made in the same form of payment originally used for purchase.

Q. If I do not have a credit card, what other payment options do you have?
A.
In addition to credit cards we accept personal checks, cashier’s checks and money orders for mail orders.

Q. What methods do you use for shipping?
A.
We use United States Postal Service (USPS).

Q. Do you ship to U.S. Military APO/FPO addresses?
A.
Yes.

Q. Do you ship to international addresses?
A.
No.

Q. What if there is a shipping delay on my order?
A.
We are not responsible for any delays from our shipping carriers (UPS) & (USPS).  If there is a delay, please let us know and we will track the order for you.

Q.  May I cancel my order after I place it?
A.
 Yes, if the order is canceled before it is mailed.

Product Related Questions

Q. Is aloe vera better for my hair?
A.
Yes, aloe vera is a much better moisturizer than just water. Aloe vera is composed of water, enzymes, vitamins, proteins, minerals, amino acids as well as other nutrients. Among the other key constituents are a combination of so called polysaccharides. Many natural sugar-like molecules that together form very long and large molecules. It is these molecules that give Aloe Vera Gel its gelatinous characteristic. These molecules can hold water molecules together and that is one of the reasons that Aloe Vera is such a good moisturizer. Indians, Native Americans and Caribbeans have used Aloe Vera to promote healthy hair and prevent hair loss for many years.

Q. Do your products contain alcohol?
A. Our products contain only Cetearyl alcohol which is a fatty alcohols used as emollient, emulsifier, thickener and carrying agent for other ingredients. It can be derived naturally (coconut fatty alcohol) or synthetically, we use one derived naturally. It is not an irritant and are not related to SD alcohol, isopropyl alcohol,or ethyl alcohols which are drying alcohols.

Q. I keep hearing about Ammonium Lauryl Sulfate what is it and do your products contain it?
A.
Ammonium Lauryl Sulfate is a surfactant (foaming agent) and no our shampoos do not contain this ingredient.
Examples of surfactants that you might find on the ingredient list of your favorite shampoo are:
     *Ammonium Lauryl Sulfate - very harsh
     *Ammonium Laureth Sulfate- harsh
     *Sodium Lauryl Sulfate (SLS) - still rather harsh
     *Sodium Laureth Sulfate (SLES) - mild, great choice
     *TEA Lauryl Sulfate & TEA Laureth Sulfate- both are good choices

If you are looking to have healthy hair the first step is to start reading the ingredients in the products that you put on your hair.

Q. Are any of your products petroleum based?
A.
No, all of our products are aloe vera based.

Q. Do you feel that diet and supplements are necessary for hair growth? If yes, what supplements do you recommend?
A.
A healthy diet is vital for strong, healthy hair. A well balance diet with foods rich in zinc and iron, both are essential to hair growth. The addition of vitamin supplements might be required. I recommend a daily supplement with Iron, Zinc and B-Complex. We recommend daily supplements mainly because our diets are usually deficient. Secondly, the hemoglobin levels are slightly lower in African-American populations (0.5 to 1.0 gm/dl lower) than in Caucasian populations. Iron-deficiency anemia is more of a problem for Black women because we are more likely to have fibroids, benign tumors that can cause heavy periods. A woman with fibroids may have blood clots and periods that last seven to ten days or longer, which result in chronic blood loss. This a serious condition where the ability of the blood to carry oxygen around the body, is reduced. However, I recommend that you seek the advice of your physician before adding a supplement.

Q. Are your products for African-American hair only?
A.
Our products work well on all hair types.

Q. Are your products good for men too?
A.
Yes, the products work well for men. We have a very large number of male customers.

Q. Are Nature’s Prescription products safe for young children to use?
A. Yes the products are safe for children. However, please use caution and good judgment. Our shampoos are not formulated with a tear free formula, and should not be used on young children.

Q. My doctor started me on a new medication and now my hair is falling out, could it be the medication?
A.
Any change in your body's chemistry could potentially lead to hair loss. The loss usually begins around 2 to 3 months after a shock to the system from severe stress, high fever, surgery, child birth or menopause; or from a medical or nutritional problem like a vitamin or mineral deficiency, hypothyroidism, or chemotherapy. Even starting or stopping some medications can cause your hair to fall out. Be sure to talk to your doctor about the hair loss problem.

Q. How often do I need to wash my hair when using the MVP Formula shampoo?
A.
Use the MVP shampoo the same as any other shampoo.

Q. I am a regular swimmer and have a problem with breakage and dry hair. Do you have any products to help with these problems?
A.
Yes, we offer the Pre-Swim Conditioner.

Q. I do a lot of swimming, and every summer my hair falls out. What can I do to minimize the damage?
A.
If your hair is natural or relaxed you should rinse then wash your hair immediately after swimming, followed with a deep conditioner, and a leave in conditioner or moisturizer. Try applying a Pre-Swim Conditioner, such as Nature’s Prescription Pre-Swim and wear a swimming cap when you swim. Whether natural or relaxed, what's important is that you wash, condition, moisturize and protect your hair.

Q. My hair is very dry, what product do you recommend?
A. I recommend the M.I.S.T. (Moisture Infusion Steam Therapy), it is a one of a kind daily moisture replenisher.

Q. Why do I see things I can't even pronounce on "natural" product ingredients?
A.
Don't be put off by a product just because you see things like the following on the ingredient label. The FDA requires that cosmetic manufacturers use scientific names for some very common (and very beneficial) ingredients.  Examples are:  Tocopheryl Acetate (Vitamin E), Sodium Chloride (Salt),  Retinyl Palmitate (Vitamin A), and Cholecalciferol (Vitamin D).

Q. Are your products ALL natural?
A.
No, any hair care product sitting on shelves must have preservatives and anti-bacterial agents to prevent molds, mildews, and bacterial growth. The aloe vera base is the natural difference in our products.

Q. Why is aloe vera better than water based products?
A.
The leaf of an aloe vera plant is commonly referred to as a storehouse for enzymes, vitamins, proteins, and minerals. Probably because aloe vera provides 20 of the 22 amino acids that the human body requires, which are the building blocks of proteins. Aloe vera also contains magnesium, manganese, zinc, copper, chromium, calcium, sodium, potassium and the important anti-oxidant selenium. Keratin, the primary protein of hair, consists of amino acids, oxygen, carbon, & small amounts of hydrogen, nitrogen, & sulphur. Aloe vera has a chemical make-up similar to that of keratin, & it rejuvenates the hair with its own nutrients, giving it more elasticity & preventing breakage. Water is just water or moisture.

Q. Can you tell me how to use the product?
A.
Each product is properly labeled with complete instructions for use as well as a complete list of ingredients.

Q. I am bi-racial, will your products work for me?
A.
Yes, Nature’s Prescription works on all hair types and textures. We have many satisfied bi-racial customers.

Q. I am a white woman with a bi-racial daughter who has curly hair and I have not been able to find a good hair product to use on her hair. What do you recommend?
A. We have a very large bi-racial cliental. Most of these customers have the same problem, their hair lacks moisture. I usually recommend using a deep conditioner after each shampoo and a daily moisturizer. Our daily moisture replenisher is M.I.S.T.

Q. Do you give away free samples?
A.
At Naturceutics, Inc. we do not offer free samples because as your hair needs more than just a sachet of product to appreciate the product’s full benefit, we instead have put together three 2 oz. products in our Complete Therapy Starter Travel Kit. This will allow you to experience all three products at a very affordable price.

Q. How long has Nature’s Prescription been around?
A.
The products were originally formulated for personal use and intended for my daughters. I’ve been mixing up products for nearly 20 years for family and friends, but decided to put them on the market in 1999.

Q. Where can I purchase Nature’s PrescriptionTM products?
A. At this time Nature’s Prescription products are only available on-line through our website and at select retail outlets and salons in the Tampa, FL area. We are continually selecting new hair salons and stylists that understand healthy hair and are capable of maintaining our quality standards. For more information please email us at naturceutics@naturceutics.com.

Q. Do you have a kit or group of products that will help me regain my healthy hair?
A.
Yes, we offer a Complete Therapy Starter Kit which contains: MVP Shampoo, Pro-Moist Mask Conditioner and M.I.S.T. Daily Moisture Replenisher.

Q. My hair was damaged from over relaxing, what products do you recommend?
A. I usually recommend our Complete Therapy Starter Kit and depending on the damage maybe a pair of scissors. Please locate a stylist that specializes in healthy hair to determine if you need to cut off the damaged ends.

Q. My hair never seems to grow and I was wondering how fast hair should grow?
A.
Your hair grows on an average of 1/2 inch per month or 6 inches a year. The key is to keep your hair from breaking.

Q. How often should I moisturize my hair?
A. Use a moisturizer on your hair at least once a day or anytime that your hair appears dry. Following a perm or any chemical treatment I recommend that you moisturize at least twice a day for a week to 10 days. The main thing African American hair lacks is moisture. Chemically treated hair also lacks moisture. The sun’s UV rays, the wind, curling irons, blow dryers, etc. all deplete our hair of moisture. If you live in an extremely hot, cold or windy climate always moisturize, moisturize and moisturize. Remember that moisture deprived hair will break.

Q. How can I carry Nature’s Prescription in my Salon or become a distributor in my area?
A.
To inquire about carrying the Nature’s Prescription line in your salon or becoming a retail distributor please contact us at naturceutics@naturceutics.com.

Q. Does Naturceutics, Inc. test its products on animals?
A
. No, we do not test our products on animals. 

Other Related Questions

Q.  What is your privacy policy?
A.
  See Privacy Policy.

Q.  I want to become a Preferred Customer, how can I sign up?
A.  Yes you can join by going to our Feedback page and joining the Preferred Customer Club. By joining, you will be the first to know when we run promotions, special deals and FREE give aways. Your privacy is guaranteed. We do not sell or share your information with other parties.

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